Legal

Terms of Service

Last updated: June 2026

Acceptance of Terms#

These Terms of Service (“Terms”) constitute a legally binding agreement between you and RealEdge Inc. (“Company,” “we,” “us”), operating under the brand name Dinky. By accessing or using the Dinky mobile application or website (collectively, the “Service”), you agree to be bound by these Terms. If you do not agree, do not use the Service.

Eligibility#

You must be at least 13 years old to use the Service. By using Dinky, you represent that you meet this age requirement. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. We reserve the right to terminate accounts that do not meet eligibility requirements.

Accounts#

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering and keep it up to date. You may not share your account, impersonate another person, or create multiple accounts for abusive purposes. Notify us immediately if you suspect unauthorized access to your account.

Bookings & Payments#

Court rates are set by venue owners and displayed at the time of booking. A service fee may be added at checkout. By completing a booking, you agree to pay the total amount shown. All payments are processed securely through our payment partner.

For certain exclusive court bookings, a venue may require only a partial payment (down payment)to be paid online to confirm your reservation. In that case, you pay the venue's required share of the court rate plus the full service fee at checkout, and the remaining balance is due in cash at the court on the day of play. The amount paid online and the balance due at the venue are shown at checkout and on your receipt.

Some venues also accept direct (off-platform) paymentinstead of paying online. In that case you pay the venue directly — in cash at the court, or by scanning the venue's payment QR and uploading a payment receipt for the venue's approval. Because the venue is paid directly, the platform service fee does not apply to these payments and they are not processed by our payment partner. Cash walk-ins are confirmed on arrival; receipt payments remain pending until the venue reviews and approves your uploaded receipt, and the venue may decline a booking if payment cannot be verified.

Pending bookings that are not paid within the allotted time will expire automatically. Cancellations and refunds for confirmed bookings are governed by our policy below. If you believe a charge is in error, please contact us within 14 days of the transaction.

Cancellations & Refunds#

A confirmed booking may be cancelled up to six (6) hours before its scheduled start time. Cancellation requests submitted within six hours of the start time are not eligible for a refund.

When you cancel your own booking within the eligible window, we will refund the court portion of your payment. The service fee charged at checkout is non-refundable and covers payment processing and platform operating costs. For down-payment bookings, refunds apply only to the amount paid online; the cash balance due at the court is never collected if you cancel.

When a venue cancels your booking (for example, due to maintenance, weather, or venue-side issues), you will receive a full refund of the total amount paid, including the service fee.

Direct (off-platform) payments — cash or QR receipt payments made to the venue — are not held or processed by Dinky, so we cannot issue refunds for them. Any refund of a direct payment is arranged between you and the venue directly, subject to the cancellation window above. Cancelling a booking on the platform does not by itself return funds you paid the venue off-platform.

Refunds are issued to your original payment method. Depending on your bank or payment provider, funds may take up to 5–10 business days to appear on your statement. A reason must be provided with every cancellation and will be visible to the other party. Dinky may decline or reverse a refund if the cancellation is found to be fraudulent or abusive.

Meets & Hosted Sessions#

Dinky lets hosts organize meets (play sessions) that other players can join and pay for. Hosts are solely responsible for the meets they create, including accurately describing the session and actually running it. Dinky facilitates meets but is not a party to them and does not guarantee that a host will deliver a session as described.

Players may pay for a meet online or, where the host offers it, directly— in cash or by scanning the host's payment QR and uploading a receipt for the host's approval. As with bookings, direct payments are paid to the host off-platform: the platform service fee does not apply and the funds are not processed or held by Dinky.

Creating a fraudulent or misrepresented meet, or collecting payment with no intent to run the session, is a serious violation of these Terms. Such accounts will be suspended or terminated and any pending payout forfeited. How affected players are made whole depends on how they paid:

  • Online payments.Where funds remain held or otherwise recoverable through our payment partner, we may withhold or reverse the host's payout and refund affected players. Once funds have been released to the host, recovery is not guaranteed.
  • Direct (off-platform) payments. Because these funds are paid to the host directly and are never held by Dinky, we cannot issue refunds for them. Any refund must be arranged with the host directly. We will assist where we reasonably can — including suspending the host and cooperating with law enforcement — but Dinky is not financially liable for direct payments.

Payouts#

Eligible recipients — including venue owners and, where supported, players — may receive payouts for funds owed to them through the Service, net of any applicable platform fees, taxes, and refunds. Payouts are issued to the bank account or payout method configured in your account settings. You are responsible for keeping your payout details accurate and up to date; payouts sent to outdated or incorrect accounts may be delayed or returned.

Funds are held for a minimum of 24 hours before they become eligible for payout. This holding period is required by our payment partner and helps protect all parties against chargebacks, disputes, and last-minute cancellations.

After the holding period, eligible funds are released to your payout method on the schedule set by our payment partner. Depending on your bank, it may take an additional 1–3 business days for the funds to appear in your account. Where supported, you may choose a preferred payout frequency (for example, daily, weekly, or monthly) from your account settings; the available options and minimum payout thresholds are determined by our payment partner and may change over time. Payouts may be paused, reversed, or withheld if a transaction is disputed, if we detect suspicious activity, or if required by law or our payment partner.

Dinky does not hold or control funds independently — all payments and payouts are processed by our payment partner, subject to their terms and operational requirements. Availability of payouts for specific user types may vary and will be enabled progressively. For questions about a specific payout, please contact us.

User Conduct#

When using the Service, you agree not to:

  • Submit false, misleading, or fraudulent information.
  • Use the platform for any unlawful purpose.
  • Interfere with or disrupt the Service or its infrastructure.
  • Attempt to gain unauthorized access to any part of the Service.
  • Harass, abuse, or harm other users or venue operators.
  • Use automated tools to scrape, crawl, or extract data from the Service.

We reserve the right to suspend or permanently terminate accounts that violate these Terms without prior notice.

Intellectual Property#

All content, features, and functionality of the Service — including the Dinky name, logo, design, text, and software — are owned by RealEdge Inc. and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

By submitting content (such as reviews or profile information), you grant us a non-exclusive, royalty-free license to use, display, and distribute that content in connection with the Service.

Limitation of Liability#

Dinky facilitates bookings between players and court owners. We are not responsible for the condition, safety, or availability of courts, disputes between users and venue operators, injuries sustained during play, or issues arising from venue operations.

To the maximum extent permitted by law, RealEdge Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification#

You agree to indemnify and hold harmless RealEdge Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of another person or entity.

Disclaimer of Warranties#

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Governing Law & Disputes#

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of Ontario, Canada, and you consent to personal jurisdiction in such courts.

Modifications to Terms#

We may update these Terms from time to time. When we do, we will revise the “last updated” date at the top of this page. For material changes, we will provide notice via email or an in-app notification. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

Contact#

Questions about these Terms? Contact us.